So i went on a mission as a mystery shopper at two of I Nuovi stores yesterday - Junction 8 and Suntec City. How's the experience? I think it was great and exciting at the same time. Loving the thrill and the adrenaline rush of it!
First, i went to I Nuovi at Junction 8 and was served by Pearlynn Goh. The moment i stepped into the store, she greeted me and proceed to serve me. She did whatever that was asked in the questionnaire. I like the way she served me. She was very friendly, helpful and didn't even sighed when i asked her a lot of questions regarding the products. Well, it was my first time buying the products, so i might as well take the opportunity to know more about it. I'm satisfied with all her answers, though.
The only thing that irritated me the most is that there's these two other BA(s) (beauty advisors) there were just sitting the whole time at the counter and played with their handphones! They didn't even acknowledge me at all! Even though there's another customer in the store, Pearlynn was the one who greeted and served her for awhile, while the two were in their own world. How unprofessional of them!
And i also don't like the store's lightings. It has yellow lightings and it was difficult for me to see the colors of the swatches on my hands. I actually prefer bright white lightings. And Junction 8's store is way too small. In the end, i bought a blush from the store.
Next, i went to I Nuovi at Suntec City and was served by Jessie Chua. She didn't greet me when i stepped into the store as she was busy with another two customers. But she acknowledged me just by smiling a few seconds after. So i went to the counter and played around with the eyeshadows and eyeliners and was contemplating on what to buy. A customer just walked into the store and i heard Jessie excused herself from the two customers and proceed to serve me and greeted the new customer at the same time.
She asked me questions like what items was i looking for, i prefer waterproof or non-waterproof eyeliners, ink or pencil eyeliners and etc. She's a very helpful and friendly BA. I pitied her so much because she got to move from customers to customers from time to time because she was the only BA working at the store. I wonder why Junction 8 has three BA(s) when Suntec City has only one BA? But still, Jessie made a lot of effort to serve all the customers in the shop so that all of us won't feel neglected. I mean, i've been in the retail line for years and i know how it's like being the only SA (sales assistant) in the shop and had to serve four to seven customers at the same time. And especially if they're very demanding customers. Only God knows how i felt.
And also, i love love love the store's bright white lightings! The store is also spacious. I think I Nuovi at Suntec City will be my favorite store of all. And guess what i bought from the store? I bought an eyeshadow.
Ok lah. I think enough of the rambling already. Let's take a look at what i bought.
I bought the D27 Eyeshadow in Sabrina (SGD 22) and D36 Blush in Caramel (SGD 24). I think the packaging is cute. It looks like little UFO(s).
And for your info, the D27 eyeshadow has the same weight and size as M.A.C eyeshadows. Diana (Adore Beauty) depot her I Nuovi eyeshadows and add it into her M.A.C palette. Isn't it great?
I think I Nuovi D27 Eyeshadow in Sabrina is a dupe for M.A.C Black Tied eyeshadow. It's black with glitters. I've always wanted to get M.A.C's Black Tied. But since I Nuovi got it also, i might as well buy it.
And i like the blush that i bought. Haven't tried it on my cheeks yet, though. There were too many blushes to choose from and i ended up getting the blush in Caramel. The pink blushes looks so cute and pretty but i'm scared that it doesn't suit my skin color.
So yeah. That's about it. Do share your mystery shopper experiences too ok. *grins*
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